Frequently Asked Questions

  • Question: For which languages does “thewebassist.com” provide support?
    Answer: Service is available in both the major languages spoken in USA ENGLISH & SPANISH.

  • Question: Do I get 24x7 support?
    Answer: We provide 24x7 support for all days except for Christmas and major holidays..

  • What is considered onsite hours for support?
    Answer: Onsite hours for support is total time spent by any technician at site for resolving the issue.

  • Question: How do I contact “Geeks Online Service” Support?
    Answer: We are available on our Toll- Free number as well as we can also be contacted via email.

  • Question: How do I submit a support request?
    Answer: Submitting a support request is very easy as we are just one call away.

  • Question: What is Initial Response Time and how quickly can I expect to hear back from someone after submitting my support request?
    Answer: According to our policies we reach out to all submitted request with in 30mins.

  • Question: What is Service Guarantee?
    Answer: We offer a 60-day satisfaction guarantee. If your appliance fails due to reasons related to the original repair, we will replace any parts that fail due to defects in materials, workmanship, and perform any additional labor free of charge.

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